Thursday, January 12, 2006

Japanese manufacturing

What I have seen of manufacturing here in Japan has been quite impressive. It's not perfect, but there is considerable attention to detail. Enough, perhaps, to warrant the spread of this story as an urban legend if nothing else (I suppose it's theoreticaly possible for this to be a true story, but I find it highly unlikely unless there was a translation error)

They're still laughing about this at IBM. Apparently the computer giant decided to have some parts manufactured in Japan as a trial project. In the specifications, they set out that they will accept three defective parts per 10,000 .

When the delivery came in there was an accompanying letter. " We, Japanese people , had a hard time understanding North American business practices . But the three defective parts per 10,000 have been separately manufactured and have been included in the consignment. Hope this pleases you . "


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